Where can I receive my order?

You can receive it at any address you choose (home, work, etc.) but not in a P.O. box.

How long does my order take to arrive?

Our standard shipment usually takes about 2-3 labor days to send the package. 
Then the timings depend on country of destination. National shipments takes around 1-2 days, Europe between 1 and 2 weeks, and America between 3 and 4 weeks.

How much shall I pay for shipment fees?
Country Shipping Cost Free Shipping Threshold
National 5 € 30 €
EU central: UK, Germany, Austria, Belgium, Denmark, France, Netherlands, Italy, Luxembourg, Poland, Czech Republic & Switzerland 15 € 100 €
EU northern-eastern: Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary ,Ireland, Latvia, Lithuania, Norway , Slovak Republic, Romania & Sweden 20 € 100 €
U.S.A & Canada 28 € 120 €
Can I follow the state of my order?

Yes, you can take a look at the current status of your order in real time. To do so, go to the “Orders” section of your account. 
If you’re not registered, click on the “Order information” link in your confirmation email.

How does the delivery process work?

We will send you a confirmation email and SMS when your order is leaving our warehouse, another one with a tracking number (which will contain a link to the site of the post company) and last, the person in charge of transportation will contact you via SMS or email to inform that your order has been delivered.